OUR FAQ

GENERAL QUESTIONS

What is Usenet?

Usenet is a worldwide network that predates the Internet. This network originally started in 1979. It has a focus on exchanging information on a multitude of subjects, which are organized in topic-specific “newsgroups.”

For more information on Usenet, take a look at the Wikipedia page on the subject.

Do you log customer usage?

We do not do any form of logging of what you download. We are only able to see the amount you download, not the content. We also use SSL encrypted connections, so no other parties can see what you download either.

Can I share my account with other people?

No. We only allow connections from one IP address at a time.

How can I make a suggestion or request?

We welcome all feedback and input! Please send us a message on our Contact page and we’ll get back to you as soon as possible.


SERVICES & FEATURES

So, what exactly do you offer?

Through our service, you get access to a wide variety of newsgroups. A newsgroup is a network of discussion groups where millions of users read postings or articles using software called a newsreader.

What applications can I use to connect to your Usenet server?

To connect to our servers, you will need a newsreader. A newsreader is software similar to a web browser that allows you to connect to Usenet newsgroups. The specific newsreader that is best for you depends on your individual needs.

How many concurrent connections can I have? What is a concurrent connection, anyway?

Many applications can transfer files quicker by making use of concurrent connections. By doing this, the application transfers multiple parts of the same file at the same time. Our servers allow for up to 50 concurrent connections from the same account.

We do not perform any limiting of download speeds from our servers. Speeds are dependent on the connection and path between your client and our server. You’ll be able to connect to our server at the speed allowed by your ISP.


BILLING

What payment methods are available?

We currently accept payments through Visa, Mastercard, American Express, and Discover credit cards and PayPal.

Can I change or cancel my subscription?

Of course! You can change or cancel your subscription at any time from the Account page.